ISO 9001:2015 — Quality Management Systems
ISO 9001:2015 is the international standard for Quality Management Systems (QMS) that helps organizations establish, implement, maintain, and continually improve their quality processes. It is applicable to organizations of any type, size, or sector.
Purpose and Scope
The standard provides a framework enabling organizations to consistently deliver products and services that meet customer and regulatory requirements while enhancing customer satisfaction. It defines globally agreed requirements for quality management but does not prescribe how an organization must operate, allowing flexibility in implementation.
Key Requirements
ISO 9001:2015 covers essential components including:
- Leadership commitment and customer focus
- The process approach
- Risk-based thinking
- Documented information
- Monitoring, measurement, and performance evaluation
- Continual improvement
Who Benefits
The standard is used across nearly every sector worldwide—manufacturing, services, healthcare, education, construction, technology, and public administration. It benefits small and medium enterprises seeking credibility, manufacturers needing stable processes, and service organizations wanting consistent delivery.
Business Benefits
Organizations pursuing certification report improved customer satisfaction, continual improvement, better risk management, more robust supply chains, fewer defects, and greater workforce engagement.
Certification is voluntary and performed by independent certification bodies. With over one million certificates issued globally, ISO 9001 is the most widely used quality management standard in the world.
